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SHIPPING
Most items typically ship within 1-3 business days, you'll receive an email with tracking information as soon as that happens! You can usually expect delivery within 6-10 business days, after you place your order, depending on destination. LEARN MORE
RETURNS
We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Sewing Machines (all brands) & Craft Tech Machines (all brands) require a $25 restocking fee if returned by the customer. For policy exclusions, including electronics, please review our RETURN POLICY.
Rated 5 out of
5 by
DonnaB from
hildie & jo Thank You charmsCute little charms were the perfect touch for "Thank you" keychains my daughter made for support adults in her life when she graduated high school. Great quality and price!
Date published: 2022-06-11
Rated 4 out of
5 by
Disappointed from
Charms and serviceCharms were exactly what I was looking for. JoAnn website information was frustrating. Website showed 4 pkgs were available. I ordered them for store pick up. Next day I get a message stating my order was cancelled as there weren’t any available. I went back online and it indicated 4 pkgs were available at the same store. I sent a complaint and received no reply. I’m very disappointed with joAnn. I store I previously frequented. Lately, I have found other places to make my sewing and craft purchases.
Date published: 2019-11-22
Rated 5 out of
5 by
Sandy P from
Cute charms!Love these cute charms! I use them to tie on a ribbon around a set of note cards I make. Really nice touch!