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Free Shipping Club members get free standard shipping on all orders of $10 or more through December 31, 2008.
Club members also receive exclusive promotions, discounts, and early access to Sneak Preview Sales! Best of all, members can Double-dip with coupons: use a promotion code with your order for additional discounts and still get free shipping!
How to Qualify
No signup required.
Place 3 online orders between January 1, 2008 and December 22, 2008.
Each order must total at least $35 (before delivery costs & tax, and after discounts -- free gifts and purchases of Gift Cards do not count toward qualification).
Use the same e-mail address in each order (so we know it's you!)
Once your 3rd order has shipped, we'll e-mail you confirmation that you're a member.
All 3 orders must ship a minimum value of $35 after discounts and before shipping and tax.
How to Redeem
You'll know you're a member once you receive a confirmation e-mail from Joann.com.
Remember, each time you visit Joann.com, be sure to sign in, so we can recognize you as a Free Shipping Club Member!
If you have not registered, your confirmation e-mail will include a link to our registration page.
Once you complete your registration, you can start shopping with free shipping on your $10+ orders!
FAQs
Q: Can I use a promotion code at the same time I'm receiving free shipping through the Free Shipping Club?
A: Yes. Just enter the promotion code in your shopping cart, and it will apply to your order.
Q: Do I need to sign up to qualify for the Club?
A: No. All you need to do is make 3 purchases of $35 or more (using the same e-mail address) between January 1, 2008 December 22, 2008 ($35 is before delivery costs & tax, and after discounts -- free gifts and Gift Card purchases do not count toward qualification.) Once you have qualified, we will send you a confirmation e-mail.
Q: What if I change my e-mail address before I've qualified?
A: We use your e-mail address to track the number of orders you place at Joann.com while you qualify for the Free Shipping Club. If you change your e-mail address before you have qualified, please e-mail our Customer Care department to alert them of the change.
Q: What if I don't have an e-mail address?
A: If you normally place your order over the phone (through our Customer Care department), they will tell you when you have qualified for the Free Shipping Club.
Q: I think that I should have qualified by now, but I haven't received a confirmation e-mail.
A: Remember, you need to place 3 orders between January 1, 2008 December 22, 2008 to qualify. Orders placed before January 1, 2008 do not count toward to total required. All 3 orders must ship a minimum value of $35 after discounts and before shipping and tax. If you have recently received your 3rd order, it may take several days for us to process your membership.
Q: Do my in-store purchases qualify for the club?
A: No, the Free Shipping Club is limited to online purchases from Joann.com (not including JoannArt.com, JoannDesigns.com, or any other partner store).
Q: Once I am a member, is there a minimum order size for me to receive free shipping?
A: Yes. There is a minimum order size of $10 (after discounts, before delivery costs and tax) to get free shipping. If your order is less than $10, you will be charged for shipping. However, there is no limit to the number of $10+ orders you can place throughout the year!
Q: How long will I get free shipping once I am a member of the Free Shipping Club?
A: All Free Shipping Club members will receive free standard shipping on all $10+ orders placed through December 31, 2008.
Q: What if I change my e-mail address after I am a member of the Free Shipping Club?
A: No problem! Just remember to sign in whenever you visit Joann.com, and your free standard shipping will be automatically granted.
Q: What if I forget my username and/or password?
A: Please contact our Customer Care representatives and they can provide you with your sign-in information.
Q: Why isn't the shipping on my order showing up as free?
A: Here are a few possibilities:
Make sure you have received an e-mail confirming your membership in the Free Shipping Club.
Make sure you have registered, and have signed in before shopping.
If you have multiple accounts with Joann.com, make sure that you are signed into the account you used when you qualified.
If you aren't sure which account to use, please contact our Customer Care representatives for assistance.
Q: This sounds too good to be true...what's the catch?
A: Okay, you got us; here's the fine print:
No adjustments will be made to prior sales.
Free shipping may not be redeemed for cash.
Please note that Free Shipping applies only to orders placed on the Joann.com website, but will not apply to returns or exchanges.
Void where prohibited by law.
Joann.com may modify or terminate this program at any time and may do so immediately without notice or cause.
Joann.com may refuse to extend free shipping to customers who are found to be abusing the program (abuse includes, but is not limited to, coupon/promotion code abuse, incidents where a member enables individuals not in the member's household to make purchases on Joann.com with the member's free shipping benefits, or incidents where a customer returns all or a significant portion of 1 or more of their qualifying orders).
Other questions? Please contact our Customer Care representatives for assistance.
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