Joann
Ordering

•  How to order
•  Shopping tips
•  Search for an item
•  Promotion code use
•  Shopping cart troubleshooting
•  About our secure ordering process
•  Payment methods
•  Sales tax
•  Fabric special orders
•  International ordering

Shipping Questions

•  U.S. Shipping Rates
•  U.S. Shipping Timelines
•  APO/FPO + U.S. Territories
•  What is the "Special item charge"?
•  U.S. Shipping Restrictions
•  More Shipping FAQs

Product Information

•  How to search and find an item
•  An item was in the store, is it on the website?
•  How to special order products not found on the website
•  Why do prices vary between the store and website?
•  Fabric special orders
•  An item was in a sales flyer or ad, is it on the website?
•  An item was on the website but isn't now
•  An item is out of stock
•  Need more information about an item on the website
•  Price adjustment policy
•  What is the "Item Special Handling Fee"?

Returns and Exchanges
•  Return Policy
•  How to Return an Order to our Warehouse
•  How to Return a Drop Ship Order
•  Exchanging an item

Gift Cards

•  Can I use multiple Gift Cards online?
•  How to Activate a card
•  What if my Gift Card does not have a PIN number?
•  How to use a Gift Card
•  How to buy or send a Gift Card
•  View your Gift Card account
•  Problems with a Gift Card?
•  Gift Card terms and conditions

FAQs

•  FAQs - Ordering
•  FAQs - Shipping
•  FAQs - Account Information
•  FAQs - Returns and Exchanges
•  FAQs - Product Information
•  FAQs - Gift Cards
•  FAQs - Store Information
•  FAQs - Sales, Coupons and Promotions
•  FAQs - Unsubscribing from E-mails
•  Have a suggestion?
•  Need more help?

 		Order Information

•  Where is my order?
•  Order tracking
•  Cancel or change an order
•  Order history

Account Information

•  Is Registration required?
•  Why don't I have a username when I have ordered before?
•  Password error message
•  Sign up for an account
•  Forgot your username or password
•  Change username or password
•  Change/update account information
•  Change your e-mail address with us
•  Account history

Sales, Coupons and Promotions

•  How do I redeem a coupon online?
•  Where is my sales flyer?
•  What coupons can I use on the website?
•  Where can I find a coupon for my local Jo-Ann store?
•  Can I print coupons from the website?
•  Can I use two coupon codes on one order?
•  Why won't my coupon code work?
•  Can I use my coupon code on this item?
•  Can I get a rain check for an out of stock item?
•  Sale price timing
•  Price adjustment policy

Sales Flyer

•  Where is my sales flyer?
•  How can I sign up for a sales flyer?
•  What are this week's sales flyer offers?

Store Information

•  Find store and class locations
•  Report store experiences
•  Find local classes in stores
•  New Stores opening
•  Find a product on the website seen in the store

Employment Information

Investor Info

Privacy Policy

•  Privacy Notice
•  Safe Shopping Guarantee

Become an affiliate

Legal Information

Site Map