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Privacy Notice

At Joann.com, your trust and satisfaction is our top priority. We know your privacy is very important, and that is why we take special care to safeguard the confidentiality and security of your information. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of the information that you submit to us through our Website.

This Privacy Policy is divided into the following sections:

  1. Definitions
  2. Consent to Joann.com
  3. How and Why We Collect Personal Information
  4. How We Use Personal Information
  5. Our Disclosure of Your Personal Information
  6. How You Can Stop Receiving Communications
  7. Information From Children
  8. Links to Other Websites
  9. Security
  10. How to Reach Us
  11. Revisions to the Privacy Policy

1. Definitions

"Anonymous Information" means information that is not associated with you, or linked to your Personal Information. Anonymous Information does not permit the identification of individual persons.

"Cookies" are small pieces of information that a website, including our Website, Joann.com, sends to your computer's hard drive while you are viewing a website. We may use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Website. Persistent Cookies can be removed by following Internet browser help file directions.
If you choose to disable Cookies, some areas of the Website may not work properly.

An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet access provider, your IP Address probably varies from session to session. We track IP Addresses only in conjunction with session cookies to analyze our web page flow.

"Personal Information" is information about you that is linked, or that can be linked, to you as an individual, such as your name, address, e-mail address, phone number, credit card information, gift recipients, as well as other non-public information that is associated with that information. We, and at times our business partners, obtain and often keep this information when you send us an e-mail, request to be added to our direct mail or e-mail lists, sign up for investor alerts, supply information to our Career Center, or communicate with our Guest Services department or on-line Community.

Whenever we use the words "we" or "us," we are referring to Joann.com. Whenever we use the word "Website," we are referring to our homepage, http://www.joann.com.

2. Consent to Joann.com

When you submit Personal Information and Anonymous Information through our Website, it means that you have agreed to the terms of this Privacy Policy and that you expressly consent to the processing of your Personal Information according to this Privacy Policy.

Please note that your Personal Information may be processed by Joann.com in the country where it was collected, as well as other countries (including the United States), where laws regarding the processing of Personal Information may be less strict than the laws in your country.

3. How and Why We Collect Personal Information

The Personal Information we gather from you helps us learn about visitors to our Website, our guests (customers), and our potential guests. We use this information to better tailor the features, performance and support of our products and services, and to offer you additional information and opportunities.

We collect Personal Information that you submit to us voluntarily through our Website in the following ways:

  • When you register on the Website to set up an account, we will collect your full name, full postal address and telephone number (both for billing and for shipping purposes), your account username, password and e-mail address, and credit card information.
  • When you sign up to get information about special savings by e-mail or to receive store sales flyers, we will collect your e-mail address and, on an optional basis, your interests and your postal address
  • When you purchase a gift card, we will collect the full name of the recipient, and either the e-mail address and your personalized e-mail message to the recipient, or the full postal address of the recipient, depending on whether you send an electronic gift card or a physical gift card
  • When you sign up for our Community, we will collect your username, password, e-mail address and your date of birth
  • When you sign up to become an member of the Joann.com affiliate program, we collect information about your website, your promotional methods, your full name, title, telephone number, e-mail address, name and full contact information of your company, and information regarding payments
  • When you sign up to become an advertiser, we will collect your name, company name, e-mail address, and comments you have
  • When you contact us by sending us an e-mail, we will collect your name, e-mail address and any information contained in the e-mail you send us. When you enter a sweepstakes, we will collect your name, postal address, city, state, zip code, country, and e-mail address
  • When you use our Career Center (which is operated by a third party service provider) and create a profile to search for a job, we collect and retain your name, telephone number, postal address, and any licensing, certification or other credentials you may have; information about your education and qualifications, your salary expectations, your availability; and other information relevant to your possible employment, as well as any other resume information you choose to submit. This information is made available only to our employees involved in the recruitment process, and it is used only for recruitment purposes. Employees of our third party service provider have access to the personal information, but they are subject to the same privacy protection requirements as our employees, and they may use the information only for the purpose of providing us with technical support


We also collect Personal Information through the use of technology, without you submitting that information, as follows:
  • As you navigate our Website, certain information may be collected passively, including your Internet protocol address, browser type, domain names, access times, and operating system.
  • We also use Cookies (described in the Definitions section) and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit, and the solutions and information for which you searched and which you viewed. This type of information is collected to make our services and solutions more useful to you

Finally, we may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via our Website in order to improve the products and services we provide.

4. How We Use Personal Information

In general, Personal Information that you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We may also use your Personal Information to provide you with the Joann.com newsletters, surveys, or promotional e-mails regarding changes and upgrades to our products and services, and for other marketing purposes of Joann.com, unless you request not to receive these communications from us. We take measures designed to limit our employees' access to Personal Information to those employees with a business reason for knowing such information, and those employees will use the information only for appropriate business reasons.

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. Joann.com reserves the right to use and disclose Anonymous Information to third parties in its discretion.

If you provide feedback on any of our products and services to us, we may use your feedback for any purpose, but we will not associate the feedback with your Personal Information. Joann.com will collect any information contained in your communication and will treat the Personal Information in the communication in accordance with this Privacy Policy

5. Our Disclosure of Your Personal Information

Except as otherwise stated in this Privacy Policy, we do not generally trade, rent, or share your Personal Information with third parties, and we will not disclose billing information unless you ask us to do so, or unless you agree to the transfer of that billing information.

However, we may share your Personal Information with third parties to provide you with the products and services that we offer you through the Website. These third parties are required not to use your Personal Information, other than to provide the services requested by Joann.com, and they are bound by confidentiality agreements with regard to their use of such information. You expressly consent to the sharing of your Personal Information with our contractors and third party service providers for the sole purpose of providing services to you.
We reserve the right to share some or all of your Personal Information with our parent company, Jo-Ann Stores, Inc., our subsidiaries, joint ventures, and other companies under the common control of Jo-Ann Stores, Inc. (collectively, "Affiliates"). We will require our Affiliates to honor this Privacy Policy.

We also periodically provide name and street address information to other companies who provide products or services that we believe may be of interest to our customers, unless otherwise indicated at the time of registration.

Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on Joann.com; or (b) to protect and defend the rights or property of Joann.com or third parties.

From time to time, we may make the contact information of our customers and visitors of the Website available to other companies whose products or services we think you might find interesting. You may receive mailings from those other companies, and if you supply us with your telephone number, you may receive telephone calls from them. If you would like to know (a) the categories of Personal Information that we disclosed in the prior calendar year to third parties about you for the purposes of the third parties' marketing, or (b) the names and addresses of such third parties, please contact us via email at: customercare@joann.com.

To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place advertisements on our Website. As a result of your visit to our Website, advertisement server companies may collect information such as your domain type, your IP address and clickstream information.

If our company or our assets are sold to an unrelated company, that unrelated company will possess the Personal Information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

6. How You Can Stop Receiving Communications

We offer you choices regarding the collection, use and sharing of your Personal Information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the "unsubscribe" instructions provided in the e-mail you receive, or by contacting us directly (please see contact information below).

You may change any of the Personal Information in your account by editing your account information.

7. Information From Children

We do not intentionally gather Personal Information about visitors to our Website who are under the age of 13. If a child has provided us with personally identifiable information, we ask that a parent or guardian contact us and we will delete that information from our files

8. Links to Other Websites

Our Website may provide a link to another website or location. We provide these links merely for your convenience, and we do not endorse such other website or location or its contents. We have no control over, do not review, and are not responsible for these other websites or their content. Our Privacy Policy does not apply to these other websites. The privacy policies of the operators of those sites will be applicable when you access their sites via links provided by us

9. Security

Joann.com has implemented electronic means of protecting your Personal Information. Except as provided elsewhere in this Privacy Policy, Joann.com limits the access to Personal Information in electronic databases to those persons (including employees and contractors) at Joann.com who have a business need for such access.

Even though Joann.com has taken steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that Joann.com cannot fully eliminate security risks associated with Personal Information.

10. How You Can Reach Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Joann.com
Attn: Website Director
5555 Darrow Road
Hudson, OH 44236

Privacy Policy Updates
This Privacy Policy is subject to occasional revision, and if we make any substantial changes to it, we will post an alert on this page. If you object to any such changes, you must cease using our Website. Continued use of our Website following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

This policy was last updated in April 2008.



Safe Shopping Guarantee
  • Joann.com is committed to providing the most secure on-line shopping experience possible.
  • Your credit card and purchase are safe and secure. We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how Joann.com maintains your privacy and security, please refer to our Privacy Policy.
  • We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient check out for you. If you are not a Joann.com member your personal information will not be stored or saved.

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