Shopping at Jo-Ann
Jo-Ann Fabric and Craft Stores believes you should have the most rewarding shopping experience possible, an experience that's easy, affordable and fun. We do what we do for one reason: To be the preferred destination for all of your fabric and craft purchases. Our Customer Service Team is here to help answer your questions and address your concerns.
Holiday ShoppingJo-Ann Fabric and Craft Stores is dedicated to offering you the best values of the season through exciting in-store and online hot savings, including daily deals and doorbusters. Please remember that these special offers have some exclusions:
- Quantities for sale vary by store
- Availability is limited to stock on hand
- Coupon exclusions apply
- Rainchecks cannot be offered
- Price Match Policy does not apply to seasonal items, daily deals or doorbuster offers
- Stores cannot reserve or hold seasonal items, daily deals or doorbuster offers
Due to the seasonal increase in our online volume, please note that you may experience a delay in receiving a shipping confirmation for your Joann.com orders placed between 11/15/14 and 12/7/14. Please be patient as we cut fabric to order and consolidate your items in to as few boxes as possible.
Call Toll Free
1-888-739-4120 Monday - Saturday, 9am - 7pm ET
Write a letter
Jo-Ann Fabric and Craft Stores
Attention: Customer Service Department
5555 Darrow Rd.
Hudson, OH 44236
Send a fax
Here are some of the things our Customer Service Team can do for you:
- Search product availability both in-store & online
- Check the status of your order
- Help you place an order online
- Sign you up to become a Jo-Ann Preferred Customer
- Enroll you in one of our discount programs
- Answer questions about Jo-Ann Gift Cards
- Provide information about our shipping & return policies
For additional topics, please see our Frequently Asked Questions
As the nation's leading fabric and crafts retailer, Jo-Ann is where sewers & crafters shop, discover & save!
Selection- The best in fabrics & crafts all in one place! Over 100,000 products, in-store & online.
Inspiration- It's everywhere you look at Jo-Ann, in-store & online! Project ideas, classes & videos.
Value- Convenient shopping, in-store & online. Plus, exciting sale events & money-saving coupons.
Community- Make creative connections. Share • Learn • Be Inspired!