The web site is maintained in the state of Ohio in the United States and by submitting your personal information through the web site, you are agreeing to the collection and storage of that information in the United States.
"Anonymous Information" means information that is not associated with you, or linked to your Personal Information. Anonymous Information does not permit the identification of individual persons.
"Cookies" are small pieces of information that a web site, including our web site, Joann.com®, sends to your computer's hard drive while you are viewing a web site. We use both session Cookies (which expire after you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personalized and interactive experience on the web site. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, some areas of the web site may not work properly.
An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session, but if you use a consumer internet access provider, your IP Address probably varies from session to session. We track IP Addresses in conjunction with session cookies to analyze our web page traffic flow.
"Personal Information" is information about you that is linked, or that can be linked, to you as an individual, such as your name, address, e-mail address, phone number, credit card number and expiration date, gift recipients, as well as other non-public information that is associated with that information. We and our business partners obtain and often keep this information when you send us an e-mail, purchase product, request to be added to our direct mail or e-mail lists, supply information to our Career Center, or communicate with our Customer Service department or communicate with our online Community.
Whenever we use the words "we" or "us," we are referring to Joann.com, LLC. Whenever we use the words "our web site," we are referring to http://www.joann.com.
Please note that your Personal Information may be used by Joann.com® in the country where it was collected, as well as the United States, where laws regarding the use of Personal Information may be less strict than the laws in your country.
The Personal Information we gather from you helps us learn about visitors to our web site, our customers, and our potential customers. We use this Personal Information to better tailor the features, performance and support of our products and services, and to offer you additional information if you have consented to receive it.
We collect Personal Information that you submit to us voluntarily to our web site in the following ways:
We also collect Personal Information from you involuntarily, through the use of technology, without you taking steps to submit that information, whenever you use our website for any purpose (shopping, submitting a request to customer service, searching the career center, etc.), in the following ways:
We use your Personal Information to respond to requests that you make, to help us serve you better, and to provide you with a personalized web site experience. If you have signed up to receive electronic communications from us, we also use your Personal Information to provide you with promotional e-mails for our products, and for other marketing and advertising purposes.
For example, based on your shopping habits when you visit our web site (what items you browse, what items you place in your shopping cart, and what items you purchase), we may send you personalized advertisements that identify products we think you may be interested in. We may also use your shopping habits to send you personalized e-mail product alerts.
We limit our employees' access to Personal Information to those employees with a business reason for knowing such information, and those employees will use the information only for appropriate business reasons.
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. As this Anonymous Information does not identify you, we may use and disclose Anonymous Information to third parties at our discretion.
Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on Joann.com® or (b) to protect and defend the rights or property of Joann.com® or third parties.
To provide offers that are of interest to you, we may allow other companies to place advertisements on our web site. As a result of your visit to our web site, advertisement server companies may collect information such as your domain type, your IP address, and clickstream information.
When you receive newsletters or promotional communications from us, including e-mail, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the "unsubscribe" instructions provided in the e-mail you receive, or by contacting us directly. Once you have submitted your e-mail address to unsubscribe, please note that you may continue to receive emails for a short time while our system updates your request. Please use the Contact Us page to inform the Customer Service Department of your selection or follow the instructions below in Section 11.
You may change any of the Personal Information in your account by editing your My Account information.
If you are in need of any additional assistance please contact us.
Attn: Manager of Customer Service
5555 Darrow Road
Hudson, OH 44236
We do not intentionally gather Personal Information about visitors to our web site who are under the age of 13. If you learn that your child has provided us with his/her Personal Information, we ask that you contact us and we will delete that information.
Joann.com® has implemented electronic means of protecting your Personal Information. Even though Joann.com® has taken steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that Joann.com® cannot fully eliminate security risks associated with Personal Information. Please click here to see information about safe shopping on our web site.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise your rights, you may make one request each year by emailing us at firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family.
Attn: Manager of Customer Service
5555 Darrow Road
Hudson, OH 44236
Except in limited circumstances governed by law, you may obtain access to and have your Personal Information in our records corrected. A request for access or correction must be made in writing to the address provided in Section 11.
This policy was last updated in June 2012.