shipping information
U.S. Shipping Rates
| Product Value | Standard | Express | Express Plus |
|---|---|---|---|
| $0-$15.00 | $5.95 | + $7.50 | + $20.00 |
| $15.01-$30.00 | $6.95 | + $7.50 | + $20.00 |
| $30.01-$50.00 | $7.95 | + $10.00 | + $25.00 |
| $50.01-$75.00 | $9.95 | + $10.00 | + $25.00 |
| $75.01-$100.00 | $11.95 | + $12.50 | + $25.00 |
| $100.01-$125.00 | $13.95 | +$15.00 | + $35.00 |
| $125.01-$150.00 | $14.95 | +$15.00 | + $35.00 |
| $150.01-$175.00 | $16.95 | +$15.00 | + $35.00 |
| $175.01-$200.00 | $17.95 | +$15.00 | + $35.00 |
| $200.01-$250.00 | $18.95 | + $20.00 | + $40.00 |
| $250.01-$300.00 | $22.95 | + $20.00 | + $40.00 |
| $300.01-$350.00 | $25.95 | + $20.00 | + $40.00 |
| $350.01-$400.00 | $29.95 | + $20.00 | + $40.00 |
| $400.01-$450.00 | $33.95 | + $20.00 | + $40.00 |
| $450.01-$500.00 | $37.95 | + $20.00 | + $40.00 |
| >$500.00 | $42.95 | + $20.00 | + $40.00 |
APO/FPO, U.S. Territories, Alaska and Hawaii Shipping Rates
| Product Value | Standard | Express | Express Plus |
|---|---|---|---|
| $0-$15.00 | $5.95 | Not Available | Not Available |
| $15.01-$30.00 | $6.95 | Not Available | Not Available |
| $30.01-$50.00 | $7.95 | Not Available | Not Available |
| $50.01-$75.00 | $9.95 | Not Available | Not Available |
| $75.01-$100.00 | $11.95 | Not Available | Not Available |
| $100.01-$125.00 | $13.95 | Not Available | Not Available |
| $125.01-$150.00 | $14.95 | Not Available | Not Available |
| $150.01-$175.00 | $16.95 | Not Available | Not Available |
| $175.01-$200.00 | $17.95 | Not Available | Not Available |
| $200.01-$250.00 | $18.95 | Not Available | Not Available |
| $250.01-$300.00 | $22.95 | Not Available | Not Available |
| $300.01-$350.00 | $25.95 | Not Available | Not Available |
| $350.01-$400.00 | $29.95 | Not Available | Not Available |
| $400.01-$450.00 | $33.95 | Not Available | Not Available |
| $450.01-$500.00 | $37.95 | Not Available | Not Available |
| >$500.00 | $42.95 | Not Available | Not Available |
Canadian Provinces and Territories Shipping Rates
| Product Value | Standard | Express | Express Plus |
|---|---|---|---|
| $0-$15.00 | $7.95 | Not Available | Not Available |
| $15.01-$30.00 | $8.95 | Not Available | Not Available |
| $30.01-$50.00 | $9.95 | Not Available | Not Available |
| $50.01-$75.00 | $11.95 | Not Available | Not Available |
| $75.01-$100.00 | $13.95 | Not Available | Not Available |
| $100.01-$125.00 | $15.95 | Not Available | Not Available |
| $125.01-$150.00 | $16.95 | Not Available | Not Available |
| $150.01-$175.00 | $19.95 | Not Available | Not Available |
| $175.01-$200.00 | $20.95 | Not Available | Not Available |
| $200.01-$250.00 | $21.95 | Not Available | Not Available |
| $250.01-$300.00 | $24.95 | Not Available | Not Available |
| $300.01-$350.00 | $27.95 | Not Available | Not Available |
| $350.01-$400.00 | $31.95 | Not Available | Not Available |
| $400.01-$450.00 | $35.95 | Not Available | Not Available |
| $450.01-$500.00 | $39.95 | Not Available | Not Available |
| >$500.00 | $44.95 | Not Available | Not Available |
Shipping Timelines
Most orders are processed within 2 – 3 business days. Joann.com® does not ship on weekends or holidays. A ship confirmation will arrive via e–mail once your order is in transit with a tracking number.
Standard Delivery:
Orders delivered to the United States or to the Canadian Provinces of AB, BC, MB, NB, NL, ON, NS, SK and PE should arrive in 7 – 10 business days. Orders delivered to the Canadian Provinces of NT, NU, and YT, should arrive in 14 – 21 business days. Orders delivered to an APO/FPO, and any U.S. Territory address, should arrive in 20 – 30 business days. These delivery estimates include warehouse processing time.
Express Delivery:
Express delivery is only available to our customers who ship orders in the 48 contiguous United States. Express delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 4 business days. Orders placed after 11:00am ET will be processed on the following business day, and should arrive in 5 business days. Not all items are eligible for Express delivery. These delivery estimates include warehouse processing time.
Express Plus Delivery:
Express Plus delivery is only available to our customers who ship orders in the 48 contiguous United States. Express Plus delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 3 business days. Orders placed after 11:00am ET will be processed on the following business day and should arrive in 4 business days. Not all items are eligible for Express Plus delivery. These delivery estimates include warehouse processing time.
Back to topWhat is the "Special Handling" charge?
For some items shipping with in the U.S. and U.S. Territories, a per item handling surcharge may apply due to the size and weight of the item. These items are noted in the Shipping Tab on the Product Detail Page. Special handling will be automatically calculated and shown in your Shopping Cart.
For Canadian orders, the special handling fee covers the internal resources and administrative costs associated with an international order, will be automatically calculated and shown in your Shopping Cart. This fee is non-refundable upon return.
Back to topShipping Restrictions
Certain products are not eligible for Express and Express Plus delivery. Please refer to the Shipping Info tab on the Product Detail Page for specific product eligibility.
Some excluded items are:
- Casa Collection Fabrics
- Grace Frames
- Hemline Totes
- Home Decor Fabrics
- Home Decor Swatches
- Homespun Cabinets
- Jo-Ann Gift Cards
- Jo-Ann Sew Essentials™ Cabinets
- Maderia Treasure Chests
- Sewing with Nancy Machines
- Household essentials
- Sewing and Embroidery Machines
- Amazing Designs Greatest Hits Bundle Software
- Kangaroo Kabinets
- Omni-Glide Machine Trolleys
- Items considered hazardous materials by USPS due to chemical components.
At this time, Joann.com® does not ship to Quebec.
Back to topShipping FAQs
- Q: What types of shipping class services do you offer?
- A: Joann.com® uses a variety of carriers and methods to ship your order as efficiently as possible.
- Standard shipping for orders with delivery addresses in the United States, APO/FPO, and US Territories are sent via UPS Surepost, or UPS Ground.
- Standard shipping for orders with delivery addresses in Canada are sent via DHL Global Mail.
- Express and Express Plus orders are delivered using UPS.
- Gift cards and home décor swatches are sent via U.S. Postal Service. At this time, these items are not eligible for delivery to Canada.
- Q: When do I have to place my order to qualify for Express or Express Plus shipping?
- A: You must place your order by 11:00am ET. If your order is placed after 11:00am ET, it will be processed on the following business day.
- If your order is placed after 11:00am ET, it will be processed on the following business day.
- Q: What does "Business Day" refer to for shipping delivery time estimates?
- A: When estimating your order's arrival date, please do not include weekends and holidays.
- Q: How do I know if an item has a handling surcharge?
- A: For some items shipping with in the U.S. and U.S. Territories, a per item handling surcharge may apply due to the size and weight of the item. These items are noted in the Shipping Tab on the Product Detail Page. Special handling will be automatically calculated and shown in your Shopping Cart.
- For Canadian orders, the special handling fee covers the internal resources and administrative costs associated with an international order, will be automatically calculated and shown in your Shopping Cart. This fee is non-refundable upon return.
- Q: Can all items be shipped via Express or Express Plus service?
- A: No. Some bulky or oversized items, cut-to-order fabrics or hazardous materials cannot be shipped via Express or Express Plus service. We will be happy to ship these items standard delivery. If you have items in your cart that require Express or Express Plus shipping, please enter a separate order.
- Q: Do you ship Internationally?
- A: In addition to shipping within the United States, its territories and possessions, Joann.com® now ships to Canada, excluding the province of Quebec.
- Q: Do you ship to military bases?
- A: Yes. Please keep in mind that delivery to military addresses may take longer than the stated times.
- Q: Do you ship to Post Office Boxes?
- A: Yes. All P.O. box orders will be delivered within the United States by the U.S. Postal Service (USPS). Canadian P.O. box orders will be delivered by DHL.
- Q: Do you ship to rural route numbers?
- A: Yes.
- Q: Can I send items to multiple addresses with the same order?
- A: Not at this time. To ship items to different addresses, please enter separate orders for each address.
- Q: Where is my Backorder?
- A: At this time Joann.com® does not accept backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping.
- Q: Why did my order come in multiple boxes or from multiple carriers?
- A: We may ship your order to you in multiple boxes or via multiple carriers due to:
- The order size — large orders often are split into multiple boxes for more efficient delivery.
- The item's size — some items required special handling and packaging and thus a separate box.
- The item's source — some items will come to you directly from the manufacturer.
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