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SHIPPING
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RETURNS
We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Sewing Machines (all brands) & Craft Tech Machines (all brands) require a $25 restocking fee if returned by the customer. For policy exclusions, including electronics, please review our RETURN POLICY.
Rated 1 out of
5 by
Abby from
STILL HAVE NOT RECEIVED MY ORDER AFTER 20 DAYS...I purchased 2 of these patches on November 25th. It is now December 15th and my order still does not show it's been shipped. I tried calling to speak to someone to cancel my order. No one picked up after waiting on hold for 25 minutes....
I then tried emailing to get someones help. I got a response saying they can't cancel orders after they've been placed and they can't do anything to help me, except to give me a $5 credit... which I still have not received...
Overall, I'm very upset with how this is being handled. I shop at Joanns regularly and this is making me feel very negatively about the company as a whole.
Date published: 2023-12-15
Rated 3 out of
5 by
ABanks47 from
What I wanted but Iron On doesn’t workI don’t inherently trust iron on products to be long lasting, so I purchased this product because it was what I wanted and I intended to sew it in place anyway. However, I was hoping the iron on feature would hold them in place long enough for me to stitch them on (rather than use pins on a bulky item) but they didn’t. I followed instructions and the iron on didn’t even stick to one letter. So that was annoying. But it gave me the look I wanted on my project so I’m ok with it. Don’t buy it if you aren’t going to sew them on.
Date published: 2023-05-06
Rated 2 out of
5 by
Nivesh10 from
Could be better.I bought these and the sunflower patches. And the sunflower patches were so great! But not these. It took a while for them to stay on after iron them on and when I got them ironed it they were a bit wrinkled.
Date published: 2021-03-01
Rated 3 out of
5 by
Anonymous from
Just okayNice letters but corners are already peeling off. Will have to try and stitch.
Date published: 2020-09-11
Rated 4 out of
5 by
Anonymous from
Beautiful but Iron-on was temporayAppearance was exactly as expected, but the iron-on component didn’t last through the first wash. Needed to be sewed on the fabric.
Date published: 2020-09-01
Rated 5 out of
5 by
Great attention getter from
Name to stand outLoved these letters worked great on a back pack I made for my Granddaughter
Date published: 2020-06-26
Rated 4 out of
5 by
Andra from
Wrights Two Inch Raised Embroidery Lettersjust the right size for what I was doing and easy to use
Date published: 2020-01-14
Rated 2 out of
5 by
Juliereign from
Troubleshooting or returningMy mother bought these iron on letters for a quilt she is currently working on. She has planned this for weeks and feels these raise embroidered letters are perfect for her theme. Only problem is they will not adhere to the cotton fabric as she followed the steps thoroughly.
I am wondering, does the paper like backing come off? She says no. But I don't see any shiney glue layer on the back. Any advice or information will be valued. They are well made and lovely. Just don't stick...