OUR RETURN POLICY = HASSLE FREE CREATIVITY
Returns with a smile are super easy! You can return any JOANN purchase any time with no hassle.
Take any in-store, online or Buy Online Pick-up In-Store purchase to any JOANN store for a hassle-free refund with a smile. Returns made with the receipt will be refunded in the original method of payment, by exchange or a store credit. Receipts for online purchases, including Buy Online Pick-up In-Store purchases, can be looked up in-store using your JOANN.com order number. Orders placed using a JOANN gift card or PayPal as payment will be refunded with a new JOANN gift card. If you don’t have a receipt, choose an exchange or store credit based on the lowest price of the last 90 days. Photo ID required.
RETURN BY MAIL
You can return online purchases by mail by completing the form provided in your shipment. If you would like us to send you a return label, please contact our Customer Care team through our contact us form by selecting Return Item(s) under My Question and include your order number and the items you wish to return and we will promptly provide you a return label. Or, you can return the item on your own to the address listed on the packing slip. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return. In-store purchases cannot be returned by mail.
How We Process Your Refund
We refund the cost of the returned merchandise, minus the $7.95 return shipping fee, as soon as we receive the return shipment, and we will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. If the original form of payment was a gift card, a new gift card will be mailed to you within two to three weeks.
If you use a return label we provided, $7.95 will be deducted from your return. If the online return is a result of our error, the original shipping and return shipping charges will also be refunded. Personalized fabric and custom upholstered headboards purchased online cannot be returned.
Got questions? We’ve got answers. Just send an email to our Customer Care team for assistance at email@example.com
Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return cards are not replaceable. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by state law.