Help Center

need a little help?

need a little help?

explore our help center

quick answers

For standard delivery, you can usually expect delivery within 6-10 business days from your order date (business days are Monday-Friday, excluding Holidays). You’ll receive an email with tracking information when your order is shipped. Please allow up to 5 business days to receive your tracking information or a status change update. While the order is processing at our warehouse, the status doesn't change and will remain "In Progress". Orders containing fabric that is cut by the yard, may take on the higher end of our processing time. Some items sent directly from our suppliers may take longer, and will ship separate from the remainder of your order. Visit our My Account page to easily check the status of your order either by logging in to your account or using the Track an Order feature.

Once your order is placed, it begins processing and is sent to our warehouse. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please see our Return Policy. Once the returned item has been received at our warehouse, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks. If the item ran out of stock before your order was processed and we canceled your order, you may contact our Customer Service team for a replacement honoring the promotional price from your original order

While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will not be charged. When you originally placed the order, we authorized your credit card for the full order value, however you will only be charged for the items we shipped and the original authorization value will fall off based on your banks standard timeline. Bank timelines vary but should not be more than a few days.
Promotion codes, if applicable, can be entered in your shopping bag by clicking on the shopping bag icon on the top right of any page after adding items to your cart. The coupon or promo code field is below your order summary on the right hand column of your shopping bag. After typing in your coupon or promo code, click the apply button and if your promo code is valid on any of the items in your shopping bag the discount will be applied.

JOANN+ does not currently accept coupons that are valid in JOANN stores or on®. However, you may use coupons with your loyalty ID when making purchases on or in-store.
No. At this time you are able to use one coupon or promotion code per order on
Unfortunately, once an order is placed we are unable to make any changes.

Please see our full list of Exclusions.

You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the "submit" button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.

additional topics

need more help?

need more help?

Send us an email and we'll get back to you as quickly as possible to provide the support you need.
Write A Letter

Write A Letter

JOANN Fabric and Craft Stores
Attention: Customer Care
5555 Darrow Rd.
Hudson, OH 44236