FREQUENTLY ASKED QUESTIONS
Unfortunately, JOANN is no longer shipping outside of the United States or Canada. We're sorry for the inconvenience.
- Order Information
- Shipping Information
- Product Information
- Returns & Exchanges
- Gift Card Information
- Account Information
- Sales, Coupons and Price Promotions
Q: How do I place an order?
Q: What if I need to cancel or change my order?
Q: How can I check the status of my order?
Q: What payment methods can I use?
Q: Why are there multiple authorizations on my credit card?
Q: Are credit card purchases safe on joann.com®?
Q: Can I save items in my shopping bag for purchase at a later date?
Q: When are taxes and duties collected?
A: All taxes and duties are collected at checkout
Through our partnership with ESW, JOANN offers shipping to Canada.
Please refer to our International Shipping page for details.
Q: What if I can't find an item on the website?
Q: Can I resell Joann merchandise?
Q: What is the JOANN Price Match Policy?
Q: Does joann.com® offer backorders and/or rain checks?
Q: How can I find more information about an item on the website?
- Read what other customers say about an item in the customer reviews
- Read the Description tab and Shipping and Returns tab on the Product Detail page
- See other items by a certain brand by clicking the Shop by Brand link
Please refer to our International Return Policy page for details.
At this time, JOANN is unable to offer order replacements or exchanges for international orders
Q: How do I purchase a JOANN gift card?
Q: Do I have to register to place an order with joann.com®?
Q: How do I sign up for a joann.com® account?
Q: I have previously ordered from joann.com®. Why don't I have a username?
Q: Why can't I log in to the app or joann.com with my email?
Q: What happened to social log in?
Q: Why am I getting a password error message when attempting to log in to my account?
Q: What do I do if I have forgotten my username or password?
Q: How do I change my username or password?
Q: How do I change/update my account information?
Q: How do I change/update my e-mail address?
Q: Can I view my account history?
Q: Can I adjust my contact preferences for email?
A: Too many ideas and not enough time? We would love to hear how to best communicate to you. Click here to adjust your contact preferences for email.
Q: How do I enter a coupon or promo code for my order?
Q: What coupons can I use on the website?
Q: Why is my coupon code not working?
- Did you type in the coupon promotion code exactly as it appears? Be sure to remove any extra spaces before or after the promotion code.
- Has the coupon expired? Or, is the coupon not yet active?
- Is the coupon able to be used on joann.com® or is it valid in stores only? To determine this, please read the coupon details carefully.
- Are you trying to use the coupon on an item which is excluded from coupon use? To determine if you can use a code on the item you are purchasing please review the coupon exclusion language, or review the product copy for an exclusion note. Please note that you can use only one coupon or promotion code per order on joann.com®. JOANN Fabric and Craft Stores does not make coupons available on the Web site to print for use in stores.
- Is the coupon valid for your shipping destination?
Q: Can I use more than one promotion code per order?
Q: How do I redeem a coupon online?
Q: Can I use my coupon code on any item?
- Review the coupon exclusion language carefully
- Review the product copy for an exclusion note
- View the coupon exclusion page, Exclusions
Q: Can coupons be exchanged for cash?
Q: If I forget to enter a promo code can my order price be adjusted?
A: An order may be able to be adjusted please contact us to discuss order options.
Q: Can I get a rain check for an out-of-stock item?