Skip the shipping! It's Free! Place your order by 3pm (local time) and pick up your order either at curbside or in-store same day. LEARN MORE
SHIPPING
Most items typically ship within 1-3 business days, you'll receive an email with tracking information as soon as that happens! You can usually expect delivery within 6-10 business days, after you place your order, depending on destination. LEARN MORE
RETURNS
We want you to be completely satisfied, so we are happy to accept returns for most online purchases in-stores for free or by mail, minus a $7.95 shipping and handling fee. Sewing Machines (all brands) & Craft Tech Machines (all brands) require a $25 restocking fee if returned by the customer. For policy exclusions, including electronics, please review our RETURN POLICY.
Rated 1 out of
5 by
Linda from
Not following customers requested for obtainingI ordered all my order to be shipped to my home address!! I live over 100 miles from any JoAnn store! They had me pickup some my order at the store location!! My order was over $400.00. They shipped some my order to my home as requested! I was notified by the closest JoAnn’s that I had not picked up my order and letting me know to pick me it up! They gave me a customer service number to call to see my money could be refunded and then I could replace the order to ship. The store could not ship to me.