Curbside & In-Store Pick-Up
1. Look for items on joann.com marked FREE Store / Curbside Pick-Up
2. Select Pick-up (free) curbside & store on the product page and add items to your shopping bag for pick-up
3. At checkout, you can change whether you want to ship your items or continue to pick-up at your store
After you place your order, you will receive an order confirmation email followed by a Ready for Pick-up email. Please wait until you receive the "Ready for Pick-up" email before heading to the store.
To pick-up your order curbside, let us know you're on your way by tapping the I'M ON MY WAY button in your Ready for Pick-Up email. Once you've arrived at the store, tap the button I'M HERE and we'll bring your order out to you.
To pick-up your order in store, bring the "Ready for Pick-up" email and a valid government ID to the registers. We will send you an e‑mail receipt confirming your order was picked-up.
To pick-up your order in store, bring the "Ready for Pick-up" email and a valid government ID to the registers.
*Check your local store's hours.
During checkout, we will place an authorization hold on your credit card. Once you pick‑up and/or ship your order we will complete the transaction. If you do not pick‑up your order within 3 days, your credit card will not be charged and the authorization hold will drop off shortly.
For more information and to contact us, visit our customer service page.