OUR RETURN POLICY = HASSLE FREE CREATIVITY
We want you to love your purchase from Joann! But if it’s just not for you, we are happy to offer hassle-free returns with a smile. Creativity shouldn’t be complicated, so you can return items any time to our stores or by mail. There are just a few exclusions, which you’ll find below.
Take any in-store or online purchase along with your receipt, order confirmation or packing slip to any Joann store for a hassle-free refund with a smile. Returns made with the receipt will be refunded in the original method of payment. Gift Card & PayPal orders are refunded with a new Joann Gift Card. If you don’t have a receipt, you will receive store credit equal to the item’s lowest selling price. Find a store.
RETURN BY MAIL
You can return online purchase by mail by completing the form provided in your shipment. If your shipment came with a return label, $7.95 will be deducted from your return. Or, you can return the item on your own to the address listed on the packing slip. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return. In-store purchases cannot be returned by mail.
How We Process Your Refund
We refund the cost of the returned merchandise, minus the $7.95 return shipping fee, as soon as we receive the return shipment, and we will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. If the original form of payment was a gift card, a new gift card will be mailed to you within two to three weeks.
If the online return is a result of our error, the original shipping and return shipping charges will also be refunded.
Returned fabric must be in its original condition and cannot be cut, washed or dyed. Items marked as clearance, remnants, home décor swatches and seasonal merchandise that is no longer available cannot be returned. Opened software, including cartridges, can only be returned if defective. Personalized and custom products cannot be returned including personalized fabric and custom upholstered headboards.
Got questions? We’ve got answers. Call Joann Customer Service at 1-888-739-4120, Monday-Saturday 9am-7pm, Eastern Time or email us at firstname.lastname@example.org.
Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return cards are not replaceable. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by state law.