FREQUENTLY ASKED QUESTIONS
- Order Information
- Shipping Information
- Product Information
- Returns & Exchanges
- International Shipping
- Gift Card Information
- Account Information
- Sales, coupons and price promotions
- Weekly Ad Information
- Store Information
- JOANN app
- Recommended System Requirements
Q: How do I place an order?
Q: What if I need to cancel or change my order?
Q: How can I check the status of my order?
Q: What payment methods can I use?
Q: Why are there multiple authorizations on my credit card?
Q: Are credit card purchases safe on joann.com®?
Q: Why didn't I receive all the merchandise that I ordered?
Q: What about U.S. Sales Tax?
- Packaging and shipping charges may also be subject to sales tax in applicable states.
- Sales tax will be refunded for returned items.
- Gift Cards purchased at joann.com® are not taxable.
- Items sent to APO/FPO military addresses and the states of Oregon, New Hampshire, Montana, and Delaware are not subject to sales taxes.
- We currently collect sales tax in all states except the following: DE, HI, MT, NH, OR, WY.
Q: What if I have tax exempt status in the United States?
Q: Can I save items in my shopping bag for purchase at a later date?
Q: How do I purchase 100 yards or more of fabric?
Q: How can I place a bulk order of a product, when there is not enough in stock?
Q: What if I placed an order on JOANN+ prior to it being merged into the new site experience? Will my order still be fulfilled?
Please refer to our Shipping Information page for details.
Please refer to our International Shipping page for details.
Q: An item was in a JOANN Store, can I also find it on the website?
Q: An item was in the weekly ad, is it on the website?
Q: What if I can't find an item on the website?
Q: Why was my licensed and/or Team fabric order canceled?
Q: What is the JOANN Price Match Policy?
JOANN+ is unable to offer a price match guarantee at this time.
Q: Does joann.com® offer backorders and/or rain checks?
Q: How can I find more information about an item on the website?
- Read what other customers say about an item in the customer reviews
- Read the Description tab and Shipping and Returns tab on the Product Detail page
- See other items by a certain brand by clicking the Shop by Brand link
Q: How do I place a special order for products not found on joann.com®?
Q: Can I order custom framing online?
• Please refer to our Return Policy page for details.
• Please refer to our International Return Policy page for details.
Q: Do you ship internationally?
Q: What is your international shipping policy?
Q: What is your international return policy?
Q: Does JOANN+ ship internationally?
Q: How do I become a JOANN+ member?
Q: How do I search for only items with bulk pricing?
Q: Does every item have bulk pricing?
Q: Can I return my JOANN+ order?
Q: How do I become tax exempt?
Q: Will my fabric still arrive in full bolts?
Q: Is JOANN+ pricing available in stores?
Q: Does JOANN+ ship internationally?
Q: How do I purchase a JOANN gift card?
Q: Where can I use a JOANN gift card?
Q: Can I use multiple gift cards online?
Q: How can I check the balance of my JOANN gift card?
Q: What if my gift card does not have a PIN number?
For more information, please email Customer Care
Q: Can I use a gift card to purchase a gift card?
Q: What are the terms and conditions for gift cards?
Q: Can I reload my Gift Card after I've spent the full value?
For a complete list of Gift Card FAQs, please visit our Gift Card FAQ page for more details.
Q: Do I have to register to place an order with joann.com®?
Q: Do I have to register to place a bulk order on joann.com?
Q: How do I sign up for a joann.com® account?
Q: I have previously ordered from joann.com®. Why don't I have a username?
Q: Why can't I log in to the app or joann.com with my email?
Q: What happened to social log in?
Q: Why am I getting a password error message when attempting to log in to my account?
Q: What do I do if I have forgotten my username or password?
Q: How do I change my username or password?
Q: How do I change/update my account information?
Q: How do I change/update my e-mail address?
Q: Can I view my account history?
Q: Can I adjust my contact preferences for email?
Q: How do I enter a coupon or promo code for my order?
Q: Can I use a store coupon on the joann.com® website?
Q: Can I print coupons from the website?
Q: What coupons can I use on the website?
Q: How many coupons can be used during a store visit?
A: There are instances when JOANN offers customers more than one (1) coupon that is valid during the same time period. The register system was designed to adhere to these requirements, so if the register accepts the use of two (2) or more coupons, it is likely that the coupons comply with these requirements. Customers generally may use more than one (1) coupon in a transaction with the following exceptions:
- They cannot use two (2) identical coupons (i.e., coupons with the same barcode number) in one (1) transaction.
- They cannot use two (2) or more transaction-level discounts in one (1) transaction.
- They cannot apply two (2) coupons or discounts to the same item.
Q: Why is my coupon code not working?
- Did you type in the coupon promotion code exactly as it appears? Be sure to remove any extra spaces before or after the promotion code.
- Has the coupon expired? Or, is the coupon not yet active?
- Is the coupon able to be used on joann.com® or is it valid in stores only? To determine this, please read the coupon details carefully.
- Are you trying to use the coupon on an item which is excluded from coupon use? To determine if you can use a code on the item you are purchasing please review the coupon exclusion language, or review the product copy for an exclusion note. Please note that you can use only one coupon or promotion code per order on joann.com®. JOANN Fabric and Craft Stores does not make coupons available on the Web site to print for use in stores.
- Is the coupon valid for your shipping destination?
Q: Can I use more than one promotion code per order?
Q: How do I redeem a coupon online?
Q: Can I use my coupon code on any item?
- Review the coupon exclusion language carefully
- Review the product copy for an exclusion note
- View the coupon exclusion page, Exclusions
Q: Can I use coupons on the bulk portion of my order?
Q: Can I use coupons with my Loyalty ID?
Q: Can coupons be exchanged for cash?
Q: If I forget to enter a promo code can my order price be adjusted?
A: An order may be able to be adjusted please contact us to discuss order options.
Q: Can I get a rain check for an out-of-stock item?
Q: How can I know when something is on sale?
Q: Where is my weekly ad?
Q: How can I sign up for a weekly ad?
Q: What offers are in this week's ad?
Q: How can I report a store experience?
Q: Why do I have to login or create an account in the app to access my coupons?
Q: Why can't I see coupons or use store locator in the app?
Q: What are the recommended system requirements?
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